At Kamalia Khaddar, we value your satisfaction and strive to provide premium, authentic products. This Refund & Returns Policy explains the process, eligibility, and guidelines for returning or exchanging products purchased from our online store.
1. Returns Eligibility
You can request a return or exchange under the following conditions:
- Product is unused, unwashed, and in its original condition.
- Original tags, packaging, and accessories are intact.
- Request is made within 7 days of receiving the product.
- For custom cutting or personalized orders, returns are only accepted for manufacturing defects.
2. Refund Process
Once your return is approved:
- Inspect and verify the product for eligibility.
- Refund will be processed to the original payment method within 5–7 business days.
- Shipping charges are non-refundable, except for defective or wrong items.
- You will receive a confirmation email once the refund is processed.
3. Exchanges
- Exchanges are available for size, color, or style, subject to stock availability.
- Custom-cut fabric exchanges are only allowed if defective.
- To request an exchange, contact our support team within 7 days of delivery.
4. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately within 48 hours of delivery.
- Provide photos and order details.
- We will arrange a replacement or full refund at no extra cost.
5. How to Initiate a Return or Refund
- Email our support team at info@shop.rajabab.com or call +92-300-534788
- Include:
- Order number
- Reason for return/exchange
- Photos (if damaged or defective)
- Our team will guide you through the return shipping process.
6. Non-Returnable Items
The following are not eligible for returns or refunds:
- Used, washed, or damaged by customer misuse.
- Personalized or custom-cut fabric (unless defective).
- Items purchased on sale or with promotional discounts (unless defective).
7. Shipping for Returns
- Customers are responsible for return shipping, unless the product is defective or incorrectly delivered.
- Always use secure packaging and tracking to prevent loss.
8. Contact Us
For any questions or concerns about our Refund & Returns Policy:
Kamalia Khaddar
Email: info@shop.byrajab.com
Phone: +92-300-534788